Become a Dealer | Big Green Egg


We were the first ceramic grill maker in the world to stand behind our products by offering a Limited Lifetime Warranty – something we've done for over 50 years.

Today, each Big Green Egg is inspected and certified to be the highest quality product of its kind, and we continue to offer best-in-class customer service and warranty support to our customers.

You can register your warranty by clicking here.

Alternatively, continue reading to learn more about the warranty before you do.

Core Ceramic Components

Every Big Green Egg carries a Limited Lifetime Warranty for materials and workmanship. We’re so confident that this warranty extends to most of our ceramic and metal parts too.

This Warranty is valid for as long as the original purchaser owns the EGG or part in question. There are a few exceptions, so we’ve explained them below.

Other Ceramic Products:

Our ConvEGGtor and Ceramic Baking Stones carry a Limited Three Year Warranty to the original purchaser. These are not covered if they break by being dropped or mis-used.

Metal Components:

Metal, stainless steel and cast iron components of the EGG (including the metal bands, hinge mechanism, stainless steel cooking grid, fire grate, rEGGulator and lower draft door) carry a limited five year warranty to the original purchaser.

The Big Green Egg makes every effort to use materials that resist rust. We also use high temperature paint on metal surfaces. However, metal materials and protective coatings can be compromised with scratches or certain chemicals. Among other things, chlorine, industrial fumes, chemicals, fertilisers, extreme humidity, lawn pesticides and salt are some of the things that can corrode the paint and finish on metal coatings. As such, the Warranty on metal, stainless steel and cast iron components does not cover rust, oxidation, fading or other blemishes, unless it also causes these components to fail or lose structural integrity.

Wood Components:

Wood items, including Shelves and Big Green Egg Tables, carry a Limited One Year Warranty to the original purchaser. Wood products are not covered for normal weathering or cracks unless there’s also a loss of structural integrity.

NOTE: Do not place an EGG directly on or near a combustible surface without the use of a Big Green Egg Metal Nest or Metal Table Nest, or without making use of another fireproof barrier such as a 2” concrete paver. This will void the Warranty, and we expressly disclaim any liability for any direct, indirect, incidental or consequential damage which may result.

Temperature Gauge & Gasket:

Gaskets and the Temperature Gauge carry a Limited One Year Warranty to the original purchaser.

What is not covered:

These Warranties are based on reasonable residential use and service of the EGG. Commercial uses and related applications are excluded from Warranty coverage. Warranty does not apply to any incidental or accidental damage or breakage, or for any damage caused by:

  • transporting
  • dropping
  • misassembly
  • improper support
  • lack of regular maintenance
  • attempting to suspend the EGG by any means other than an approved BGE Nest or solid, non-combustible surface under the base
  • commercial use
  • modifications
  • alterations
  • negligence
  • abuse
  • improper care
  • road hazards
  • normal and reasonable wear and tear
  • natural disasters
  • Warranty coverage does not extend to scratches, dents, chips, grazing, appearances or minor cosmetic cracks of the exterior glaze that do not affect the performance of the EGG.

*If you’ve bought your EGG from an unauthorised seller, it’s not covered under this Warranty. *

NOTE: If you purchase from an unauthorised source, even one operating as a legitimate business offering products in unopened boxes, you're technically buying used products. Buying from an unauthorised dealer almost always means you're buying items without manufacturer’s warranties regardless of any statements or claims this seller may make. This is the published policy of many brands and companies, not just ours.

Coverage under the Warranty:

Original Big Green Egg components that are covered under a valid and registered Warranty will be replaced or repaired at our discretion. Subject to the Ts&Cs of this Warranty, there will be no cost for the warranted item or component.

Warranty Claim Procedure:

For Warranty support, contact Alfresco Concepts Ltd, the UK Distributor of the Big Green Egg. Do not send us any components for a Warranty claim before contacting Alfresco Concepts, as in some cases it may not be necessary to return the part.

Shipping And Delivery:

Neither Big Green Egg or Alfresco Concepts Ltd are liable for shipping, delivery charges, labor, packaging costs, export/import duties, VAT or any levied taxes resulting from any Warranty claim, service, repair or return, unless authorised in writing.

Voiding The Warranty:

Any unauthorised modifications or alterations to an EGG will void the Warranty. This includes drilling holes or tampering with any of the parts, using any parts inside the EGG other than authentic Big Green Egg components, or using any internal components in ways they’re not designed for. Modifying or substituting any internal components, including the Fire Grate and Fire Ring, will void the Warranty. Pouring lighter fluids or any flammable mixture into your EGG will void the Warranty too. This is dangerous and may result in damage or injury.

Delay Or Default:

We are not liable for any delay or default in your EGG’s performance caused by things beyond our control — e.g. acts of God, war, government restrictions or restraints, strikes, fire, floods, transportation delays or reduced supply of materials.


This Limited Warranty is non-transferable. We do not authorise anyone to make or assume any obligation or liability in connection with the sale of any Big Green Egg product.

Warranties of any kind are not extended to persons who obtain the product from any source other than the Big Green Egg or from an Authorised Big Green Egg Distributor or Dealer. Purchasing and/or accepting delivery of any Big Green Egg product from an unauthorised dealer will void the Warranty associated with that product. The Big Green Egg is not sold at discount clubs, discount chain stores, and any product purchased from any such retailer is not covered under Warranty. Authorised Dealers can be verified at the website on the Stockists page.

Our Obligations:

The repair or replacement of parts is the way that we will fulfil our Warranty obligations. A purchaser’s exclusive remedy for any breach of this Warranty or of any other implied Warranty is limited as outlined herein to replacement or repair of the component, shipped to purchaser at purchaser’s expense.

Outdoor Kitchen Island Warranty

The Big Green Egg Outdoor Kitchen Island is a premium quality product, constructed by EO Kitchens using high-specification materials.

The structural materials of Dekton and Millboard have a 15 year limited warranty and the kitchen structure and frame a 5 year limited warranty. The Warranty for the Big Green Egg is covered separately by our Big Green Egg Warranty.

Our limited warranty is a warranty against defects in materials and workmanship on the kitchen structure and structural materials.

We undertake to rectify free of charge any material fault which develops within the period, so far as is reasonable, other than wearing parts or anything caused by unfair wear and tear or natural weathering and ageing. Corrosion and related damage is excluded where kitchens are installed in coastal areas.

We have absolute confidence in the materials and manufacturing techniques used to construct our product, and in addition to our own warranty, the following may apply:

Millboard warrant that this product will not: Split or splinter along grain boundaries - Rot from fungal decay

Dekton warrant that this product will not: * Crack due to extreme hot and cold temperatures, or due to thermal shock * Stain from most common food, beverage and household products, provided care and maintenance guidelines are followed * Fade due to exposure to direct UV sunlight in outdoor applications

This warranty does not cover abnormal use or abuse in any way. This includes, but is not limited to; damage from mishandling or misuse; physical or chemical abuse; failure to follow proper care and maintenance instructions; damage from chipping, cracking, impact damage or breaking due to customer abuse.

Chips and scratches are not covered under this warranty. Chips and scratches do not occur because of defective material; but as the result of scraping or bumping of objects against an edge or surface.

This warranty is only valid for products installed by an Alfresco Concepts Ltd or EO registered installer and that the product has not been moved by anyone other than an Alfresco Concepts/EO registered installer, modified or changed in any way. We do not accept liability for any direct or consequential damage, injury, loss or other expense arising from misuse or incorrect installation and operation of the kitchen.

This warranty does not affect your statutory or legal rights.