Privacy Policy

Last updated October 2022

At Alfresco Concepts, we care about your privacy — so it’s important that you read and understand the privacy policy. In it, we explain how and why we collect your personal information. Rest assured: your data is only ever gathered and used in relation to this website. We also keep your data locked away on a secure server.

Data Protection

For the purposes of data protection this policy refers to the 1998 Data Protection Act until 25th May 2018 and also the EU General Data Protection Regulation (GDPR). If any other legislation comes about, we will factor that in too.

To be clear: Alfresco Concepts LTD is the data controller of the personal information we hold about you.

The Alfresco Concepts Privacy Policy: FAQs

What is personal information?

Personal information refers to any information about someone that can be used to identify them. It does not refer to anonymous data. Anonymous data is information where any personal identifiers have been removed.

What information do we collect?

When you shop with us at we ask for and collect personal information such as your name, billing and delivery address, telephone number, email address, items ordered and payment details. We also store passwords for any created accounts. Your email address is requested when you sign up to receive our email newsletter.

We may also collect, and third-party providers of advertisements may also collect, information regarding your visit to This may include where you are geographically, how you found us (e.g. search engines or email marketing), your browser and device type, the pages you viewed and duration of your visit and any search terms used.

This information may be collected even if you do not register an account with us.

How do we use your personal information?

We use this information to make your shopping experience as easy and enjoyable as possible. For example:

  • To process your order including delivery, payment and returns.
  • Online account holders require an email address and password to access their account.
  • To send you special offers and promotions that may be of interest (if you’ve consented for us to do so). You may opt-out of receiving these messages at any time.
  • Any information we collect about customers’ browsing and buying habits is used for statistical analysis and to continuously improve the Big Green Egg website and the products and services offered to our customers.
  • To assist in the detection and prevention of fraud.
  • Our Courier Service has selected access to your details for delivery purposes only

Why do we contact you?

We contact you to update you about exciting new product launches, store openings, sales and offers which are exclusive to our Contact List. You can opt out of marketing emails at any time.

We will contact you by email to notify you of updates to your order.

We will also contact you about leaving reviews for products once you have received your order.

If successful when entering any of our competitions or prize draws, we will contact you by email to let you know.

We may also contact you by telephone if there’s a problem with your order or if we need to get in touch regarding a refund.

If you contact us via social media to make an enquiry, we will respond via the email you have provided when you placed your order.

For items being delivered by our courier, the courier company will send you an email or a text message with a delivery update if you provided a valid phone number and email address when you placed the order. For furniture, or bulky items, you may be contacted to book a delivery date.

What are your rights?

Right of access – You have the right to obtain confirmation that your data is being processed and request access to your personal data. You can make a request by sending an email to [email protected] or writing to:

DPO Alfresco Concepts 25 St Thomas Street Winchester SO23 9HJ United Kingdom

In the first instance we will provide a copy of the information free of charge. However, we may charge a reasonable administration fee when a request is excessive or to comply with requests for further copies of the same information.

We will without delay and within 1 month of your request (subject to extensions in some cases): * confirm what personal data we hold about you; * provide a copy of the data in commonly used electronic format if the request is made electronically. * provide any supporting explanatory materials.

We can extend the time to respond by a further two months where requests are complex or numerous. If this is the case, we will inform you of this within one month of the receipt of the request and explain why the extension is necessary.

Data portability – In addition to your access right you can require us to provide a copy of your information that we hold in a commonly used machine-readable format.

Rights of Rectification and Erasure (the right to be forgotten) - You may ask us to correct or remove information you think is inaccurate or no longer necessary.

How to change your Alfresco Concepts cookie settings

You can change your settings at any time by going to the Help tab in your browser.


In order to be able to offer you Klarna’s payment options, we will pass Klarna some of your personal information, such as contact and order details. This is so Klarna can assess whether you qualify for their payment options and tailor the payment options to you.

Marketing communications

You can sign up to receive marketing communications through our online sign up form, when you create an account or during the checkout process. Simply tick the opt-in box at any of these stages.

All Big Green Egg customers have the choice to refine or opt out of receiving marketing communications from us.

If you do not wish to continue to receive marketing from us, click on the ‘Unsubscribe’ link in any email communications or log into your account to change your preferences.

Third party sites

Our site may contain links to and from the websites of our partner networks, advertisers and other third parties. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.


We will use cookies to monitor your browsing and buying habits on our site, for example, which pages are visited, and whether they are purchased from. If you have registered with us then your computer will store an identifying cookie which will save you time each time you revisit by remembering your email address for you. You can change the settings on your browser to prevent cookies being stored on your computer without your explicit consent.


Do not track (DNT) is a feature offered by most browsers, with some newer browsers offering it as default. If enabled, it sends a signal to websites to request that your browsing isn’t tracked. Tracking is used for a wide variety of reasons, including by social or advertising networks to measure effectiveness or by third-party analytical services such as Google Analytics to improve customer experience and provide statistical analysis.

At present there is not an industry-wide uniform standard that has been agreed and adopted to determine how DNT requests should be managed. As a result, does not currently respond to DNT requests. We will continue to review our DNT process and other new technologies as this changes.

SSL and encryption

We use the latest secure server technology to ensure your information is protected to the highest standards. We use encryption to safeguard your personal information and only accept orders from web browsers that permit communication through Secure Socket Layer (SSL) technology – this means you cannot inadvertently place an order through an unsecured connection. Most web browsers above version three support this security. This encryption makes it virtually impossible for unauthorised parties to read any information that you send us. The encryption technique we use is the highest standard available for e-commerce.

Any questions?

If you have questions about your personal data or our privacy policy, please contact our data protection officer at [email protected] or phone 01962 793 800

Alternatively, you can write to us at:

DPO Alfresco Concepts 25 St Thomas Street Winchester SO23 9HJ United Kingdom